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Telecom industry news, updates, tips, and tricks.
Your Key to Increased ADR: The Right Guest Experience Technology
With the prevalence of online review sites, and guests’ constant access to social media, proactively managing the guest experience must be top priority the hospitality industry. Watch the above video to discover how you can transform your guest experience...
What’s New in MiContact Center 9.0
Customers expect more now than ever before. Today’s customer journeys are omnichannel, seamlessly moving between phone, email, SMS, web chat, social media and in-person communications. Watch the above video to learn about the new features Mitel has added...
Delivering the Best Customer Experience
Today's consumers are more tech savvy and mobile than ever. If you have not already started to embrace technologies such as web chat, instant messaging, text messaging, etc. within your contact center, you are more likely to fall behind your competition. Delivering...
It’s all about Guest Experience
Today’s hospitality industry is changing rapidly in part by the new demands from business travelers and vacationing guests in terms what results in a highly rated guest experience. More and more properties are implementing solutions that are...