Customers expect more now than ever before. Today’s customer journeys are omnichannel, seamlessly moving between phone, email, SMS, web chat, social media and in-person communications. Watch the above video to learn about the new features Mitel has added to their most...
Today’s consumers are more tech savvy and mobile than ever. If you have not already started to embrace technologies such as web chat, instant messaging, text messaging, etc. within your contact center, you are more likely to fall behind your competition....
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